Warranty & Returns

Five things get mixed together whenever a brand writes about this, and mixing them is how a buyer ends up believing they have a right they do not have, or giving up one they do. They are kept apart here: the manufacturer warranty, your statutory rights, the return window, repairs outside warranty, and normal wear.

The manufacturer warranty and your statutory rights are not the same thing

A manufacturer warranty is a voluntary promise by the brand. Statutory rights are a separate claim you have against the seller under law, they exist whether or not a warranty is offered, and a warranty cannot reduce them.

That is why a five year warranty is not "the two year rule with three years added". The two run in parallel, against different parties, on different tests. A brand describing its warranty as an extension of the law has described it wrongly.

Where you bought the watch decides which statutory rules apply to you, and this page does not attempt to state them for every market.

The manufacturer warranty, 5 years

All current references carry a 5 year international warranty.

Covered: movement defects, water ingress at the rated resistance with intact gaskets, dial and hand defects, manufacturing faults.

Not covered: normal wear including scratches, strap ageing and battery replacement; damage from misuse; work carried out by an unauthorised third party during the warranty period.

Archive references sold before 2019 carried a 2 year warranty. Each reference's datasheet states its own terms, and the shorter term is not silently upgraded by this page.

Returns, 30 days

Unworn watches with the protective films intact: 30 days, full refund, return label provided. A sized bracelet is fine; removed links must be included.

Returns are a separate matter from warranty. A return is you changing your mind inside the window; a warranty claim is a fault, and it has no window beyond the five years.

Battery, wear and out-of-warranty repair

A battery replacement is maintenance, not a fault, and is not a warranty case at any point. The same applies to scratches, a worn strap and a stretched bracelet. Out-of-warranty work is quoted before it starts, and what it costs is set out in what does a service cost.

Third-party service

Work by an unauthorised workshop during the warranty period ends the warranty for the affected parts. After the warranty has expired this is simply your choice, and nothing here restricts it.

The service process

1. Contact service@arvell.example with the serial number and the issue.
2. Prepaid, insured shipping label within 24 hours.
3. Diagnosis and quote within 5 working days of arrival.
4. Warranty work is free including return shipping. Out of warranty, work starts only after you approve the quote.