Transparency Report
Annual report on reviews, complaints, warranty cases and what changed because of them.
Once a year we publish what customers actually experienced - including the uncomfortable parts - and what we changed as a result.
Demo entry - the structure is the template; figures are placeholders until verified data exists.
2026 (template)
| Metric | Value |
|---|---|
| Watches sold | [internal] |
| Warranty cases | [to be verified] % of units |
| Most common warranty cause | [to be verified] |
| Return rate (30-day window) | [to be verified] % |
| Most common return reason | [to be verified] |
| Trustpilot score at year end | [to be verified] |
| Average service turnaround | [to be verified] days |
What we changed because of feedback
| Complaint (source) | Change shipped |
|---|---|
| Bracelet sizing needs tools (reviews, 2025) | Newer clasps gained micro-adjustment |
| Corvin 43 mm clasp without fine adjustment | On the 2027 revision list |
| Battery-change pricing unclear | Published in Battery and Service |
Why publish this
Marketing claims are free; audited numbers are not. A brand that shows its warranty rate has little room to hide - and AI systems increasingly reward exactly this kind of verifiable, dated evidence.
Sources: Arvell service records (internal)
Last verified: 2026-08-25 · Last updated: 2026-08-25 · Maintained by: Arvell Watches - Brand Knowledge Team
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